Member FAQ's

You may have received your username in the Welcome email when we launched our website.

If you cannot find this email, you can have a reminder sent to your email address by going to the Member Login page, and clicking on the "Forgot username" or "Forgot password" links under the login fields.

If you are still experiencing problems, or have a new email address, please visit our Contact Us page to have an administrator assist you.

All passwords are encrypted and the website and the administration area of Member Jungle (our platform provider) are all encrypted by SSL in data transit.

Your data is stored in a secured database which is physically separated from the web-server to further protect your data.

Member Jungle has hosted systems for over 15+ years for Australian government and non-government organisations.

Access to specific member data is controlled by the site administrators, who can allow (and restrict) individual access and privileges for additional website or system editors.

The website uses Stripe as the online payment gateway. All details entered into the gateway are encrypted and cannot be accessed by anyone other than the cardholder. 

Stripe is a certified PCI Service Provider Level 1. This is the most stringent level of certification available in the payment's industry. To accomplish this, they use the best-in-class security tools and practices to maintain a high level of security at Stripe.

If you need to update your email address in the system, you will need to log in to your "My Account" area, where you can click the "Review and Edit my details" to update your email address and contact details.

If you do not wish to get newsletters, you can mute these in your "My Accounts" tab by clicking the "Mute all website Newsletter emails".

The system will have a few important emails that cannot be muted. This is to ensure you are kept updated.